About The Role
Be a part of a collective and supportive team by joining the London District.
Our Resolutions Officer will take the lead in seeking reconciliation and resolution from complaints received to the London District by following Methodist Church processes. This role will also oversee any employment disagreements with the aim of offering reconciliatory practices. You must have good knowledge and experience of complaint handling (that’s a given), but you’ll also need to possess resilience in dealing with individuals who need support and have the ability to empathise with all involved in these processes, remain calm under pressure and be able to handle difficult and sensitive situations. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team.
Why work with us?
A brilliant central office in Westminster, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and did we mention the great colleagues?
Visit our vacancies page here. Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults through the use of the Safer Recruitment practice guidance. This role is subject to acceptable pre-appointment checks, including a satisfactory Enhanced DBS Check.
• Act as the first line for any complaints or grievances raised within the District;
• Capture and share the information of the complaint via the new Connexional system with the Connexional Complaints Support Manager;
• Ensure that the advice given for handling complaints is followed and that this process is seen through, with particular attention given to timescales for completion of advice on complaints;
• Create and maintain a database of local employment grievances, liaising with the District Lay Employment Secretary for advice and support where required;
• Mediating locally where necessary, working with Place for Hope and/or members of the District Mediation and Resolutions group;
• Develop guidance for churches and circuits in order to improve local policies/procedures where it is recognised that risk can be mitigated
• A good knowledge and experience of complaint handling, and investigation, preferably but not necessarily, within a faith setting;
• Experience and skills in mediating disputes in a faith setting;
• Exceptional communication skills;
• Able to demonstrate an understanding of the diverse context of London Methodism and an ability to work inclusively and positively with a wide range of people;
• The ability to analyse and summarise complex complaints raised;
• Possess good resilience in dealing with individuals who need support, remaining calm under pressure and can handle difficult or sensitive situations;
• Ability to empathise with all involved in the processes with an understanding level of respect and dignity, demonstrating an awareness of diverse needs and reasoning;
• Be able to identify any possible safeguarding concerns and share those with Regional Officers for Safeguarding;
• An understanding of the importance of confidentiality and data protection;
See role description for desirable spec
Equal Opportunities
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME) and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.