Emergency Repairs
If you would like to raise a non-emergency repair, you can do so using the Fixflo portal.
For Emergency repairs:
Phone: 01582 599 688 (during office hours)
Phone: 07976 890 230 (after 5pm and weekends)
Emergency phone numbers are for our contractor, Fitzgerald’s.
Not sure if your issue constitutes an emergency repair? See the section below
For further advice and assistance please email the residential property team: property.enquiries@london.anglican.org
The London Diocese Housing Team oversees approximately 560 homes, of which over 400 are occupied by members of clergy.
Our primary objectives are:
- to ensure your safety and wellbeing
- the best use all available resources at our disposal
- to continually improve the service we provide, updating our policies and procedures to align them with the latest legislation and feedback from clergy
The current strategic objectives of the team include development of a 2030 net zero carbon plan and redesigning the quinquennial programme for 2024.
We are acutely aware that some of the restrictions on the use and maintenance of the property may seem more limited than desired. However, it is important to acknowledge that these restrictions are in place to prioritise safety and to maximise the use of available resources. We are grateful for your understanding.
Fixflo repairs portal
The best ways to report a non-emergency repair or maintenance issue is by using our online tool called Fixflo.
Fixflo allows you to log your repair issues, which are sent to the housing team or to an approved LDF contractor to assign and book an appointment for an operative to attend.
You can also upload photos to help our team better understand the issue.
If you are unable to access Fixflo or are having issues, please send your requests instead to property.enquiries@london.anglican.org
The LDF will complete repairs and maintenance work to your home within the following timescales:
- Emergency repairs – attendance target within 24 hours
- Urgent Repairs- attendance target within 7 working days (request through Fixflo)
- Routine repairs- attendance target within 28 working days
- Burst water pipes and major leaks.
- Overflowing drainage or sewers
- Serious storm or flood damage
- Gas safety
- Electrical safety
- Minor leaks
- Reports of serious damp
- Partially blocked drains (slow to drain)
- Toilet or hot water issue
- Guttering repair
- General joinery repair to windows or doors
- External repair to fencing, gates or garden walls
- Requests for tree works
- Reports of condensation
The guide sets the expectation between clergy and the London Diocesan Fund, and explains how the Housing Team deliver their service.
Click here to view and download the guide.
Safety inspections
To ensure compliance with health and safety regulations, the London Diocesan Fund (LDF) is obligated to conduct annual gas and boiler safety inspections as well as five-yearly electrical inspections for your home. To carry out these essential inspections, we have hired accredited contractors who will contact you to schedule either a gas or electrical inspection when it becomes due.
Contact the Housing Team
The full Housing and Investment Team can be seen in our Find A Person section of the website, but the main contacts for clergy are listed below.
General enquiries can be sent to property.enquiries@london.anglican.org