ASLAN Communal Setting Relief Coordinator and Shelter Admin Assistant

RELIEF COORDINATOR:
– Assist the Communal Setting Coordinator to organise and coordinate the operational delivery of the Winter Night Communal Setting.
– Be present and visible at all venues for daily shifts with the Communal Setting Coordinator and other Relief Coordinator(s).
– Ensure the Communal Setting is run effectively at all times and that any issues or problems are dealt with effectively and calmly in a peaceful and conflict-free environment. Not all venues will have their own volunteer team leaders, so this person needs to be able to lead a small team of Communal Setting volunteers in prayer and then manage the team.
– Work with referring agencies, Communal Setting teams and guests to ensure that the Communal Setting meets the needs of its guests and treats guests and volunteers fairly and consistently.
– Collect relevant data and manage safeguarding concerns.
– Work collaboratively and cooperatively with venue volunteer coordinators.
– Relate to our homeless guests and clients with the utmost respect and tolerance, seeking to build their self-confidence and self-worth and improve their quality of life.
– Before starting work, complete Church of England Foundation Level Safeguarding Training, First Aid at Work and Food Hygiene Level 2 and training on working with those experiencing homelessness. The cost will be covered by ASSTC.
– Work with participating Communal Setting venues during the months of operation, including ensuring safeguarding guidance is being followed at all times.
– Manage practical and admin tasks during each shift including monitoring the shelter phone, registration book, overseeing preparation of bedding and food arrangements.
– Ensure that each venue displays relevant information about the Communal Setting.
– Attend team meetings with Communal Setting Coordinator and other Relief Coordinators, to pray, discuss and debrief any issues, and assist with shift rota ensuring cover of all shifts.
– Organise the shelter, registration, guest briefing opening prayer and closing debrief.
– Induct new volunteers.
– Hand over and debrief volunteers at the end of each shift.
– Ensure any issues or problems are reported correctly and resolved promptly.
– Work with the Communal Setting Coordinator to ensure disciplinary or additional support required of guests or volunteers, excellent safeguarding reporting and accurate record keeping in line with confidentiality and data protection policies.
– Carry out daily reporting about the attendance of Communal Setting guests to relevant agencies (e.g. WCC / St Mungo’s) and the Communal Setting Coordinator, including any relevant issues for the referral agency, venues and hosts.
– Assist the Communal Setting Coordinator in ensuring all data is recorded accurately and securely.
– To undertake any other duties from time-to-time, as requested by the Communal Setting Coordinator.

SHELTER ADMIN ASSISTANT:
– To assist the Communal Setting Coordinator to organise and coordinate the operational delivery of the shelter, ensuring it can be run to a high standard.
– To help the Communal Setting Coordinator to ensure communication both internally and externally is consistent, professional and in line with the values of ASSTC
– To support the day to day administration tasks of the shelter that ensure is able to run safely and efficiently
– Prepare and communicate out weekly shift rotas for volunteers and relief coordinators
– Ensure data collection is up to date and accurate, raising any concerns in a timely manner
– Support the shelter coordinator with admin associated with onboarding volunteers
– Send timely reminders of relief coordinator meetings and other adhoc events.
– Communicate effectively with staff and volunteers both orally and in writing
– Liaise with external partners including partner churches and secular agencies to support with practical arrangements e.g. food, bedding, laundry
– To undertake any other duties from time-to-time, as requested by the Communal Setting Coordinator.

– University graduate or equivalent
– Experience and understanding of working with those who are homeless and other vulnerable adults
– Understanding and compassion for those without a home, hope and help
– Experience of working in the voluntary sector and, ideally, with organisations in the field of homelessness
– Proven interpersonal skills, including an ability to motivate and encourage people
– Experience of safeguarding, understanding of data protection and ability to handle sensitive personal information
– Proven administrative skills, including good written and oral communication, and good computer literacy
– Ability to take the initiative and work unsupervised
– Whole life disciple wanting to know Christ more and grow in grace, obedience and Christ-likeness themselves
– Having a servant heart and seeking to live a life of Christian integrity
– Committed evangelical Christian in full sympathy with the vision, mission and values of All Souls Serve the City, All Souls Church and the Evangelical Alliance Statement of Faith
– Proactive, with the ability to draw out the gifts of others and delegate as well
– Excellent organisational and time management skills which demonstrate an attention to detail, an ability to prioritise, an ability to follow-through, and an ability to balance the demands of the role
– Resilient, with an ability to handle pressured situations with calm, tact and wisdom
– Committed to self care and pursuing a healthy work-life rhythm
– A flexible team player
– Ability to self-reflect and be aware of one’s own boundaries
– Committed to being punctual and reliable

Desirable
– Christian ministry leadership experience
– Excellent administrative, analytical and organisational skills
– Knowledge of Housing Allocations and Homelessness legislation
– Lives within London (in one of it’s 32 local authorities or in the City of London)

Personal and Professional Development:
– Participates in supervision meetings, as required.